Refund & Exchange Policy

Refund & Exchange Policy

At MMPRET, we take pride in the quality of our products. While we do not offer refunds, we do provide exchanges under certain conditions to ensure your satisfaction.

1. Exchange Eligibility

 
• Exchanges are allowed only in case of damaged, defective, or incorrect products.
 
• You must contact us within 48 hours of receiving your order.
 
• Products must be unused, unwashed, and returned with original packaging and tags.

2. Items Not Eligible

 
• Items purchased on sale or with a discount
 
• Used or altered items
 
• Customized or stitched products

3. How to Request an Exchange

Email us at mmpretbyshoposoy@gmail.com or WhatsApp at +92 (317) 2395005 with your order number and issue details. Once approved, we’ll provide exchange instructions.

4. Shipping Costs

The customer is responsible for return shipping unless the product was incorrect or faulty.

We reserve the right to deny exchanges if the product does not meet our return criteria.